We reply to every message, usually within one working day (Mon–Sat, 10 AM – 6 PM IST).
Open the app, go to My Vouchers and show the code to the shop. Staff scan or enter it once, and you spend the full voucher value on goods in store. Redeeming enters you in that contest's draw at no extra cost.
No. A voucher can only be redeemed once. The moment a shop confirms it, the code is permanently marked as redeemed and any further attempt is rejected — including by a different shop. Both you and the shop keep a receipt of when and where it was used.
No. Entry is always free. Your payment buys a voucher with real monetary value, which you spend in full on goods or services at a participating shop. The contest entry is a free promotional bonus attached to that purchase — there's no wager and nothing you can lose.
Every contest shows its draw date in the app. Draws run automatically at 10:07 AM IST on that date — no one at Collectt or at the shop picks the winners. If you win, you'll get a push notification and an email straight away, and the public results page is published at the same time.
Prizes are provided and handed over by the shop running the contest. They'll contact you using the number on your account. If you've won and haven't heard from the shop within 7 days, email us with the contest name and we'll chase it up.
After every contest we publish a results page listing all entrants next to the winners, so you can see the pool the winners were drawn from. Names and numbers are partly masked to protect privacy.
Check the code is entered exactly as printed. Our codes never contain the characters 0, O, 1, I or L — if you're reading one of those, it's likely an 8, Q or 7. If it still fails, the card may already have been claimed; email us the code and we'll tell you when and where it was used.
Open Wallet and tap Add Money or Withdraw. Payments are handled by Razorpay — we never see or store your card details. Withdrawals to a bank account or UPI ID are usually processed within 3 working days.
Tap Forgot password on the login screen. We'll send a one-time passcode to your registered mobile number, and you can set a new password from there.
In the app, go to Account → Delete Account. You can also email support@collectt.in from your registered address and we'll remove it within 7 days. We delete your personal details; anonymised transaction records may be kept where the law requires it.
Email us and we'll set you up on the merchant portal at shop.collectt.in. You set your own voucher values and prizes, print voucher cards, scan them at the counter, and see who's visiting and how often. There's no setup cost and no monthly fee.
Anyone aged 18 or over, in India. Collectt is not a gambling app — see the note in our privacy policy and the full terms for details.
Email support@collectt.in with your registered mobile number, what you were trying to do, and a screenshot if you have one. That's almost always enough for us to fix it on the first reply.